[vc_row css=”.vc_custom_1601956074837{padding-left: 15px !important;background-image: url(https://insure247.com.au//wp-content/uploads/2020/07/lhtqjazuprq-breather.jpg?id=14301) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/2″][vc_custom_heading text=”Insure 247 Complaints Commitment” font_container=”tag:h2|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_column_text]At Insure 247 we work with Ausure and are committed to ensuring that client’s complaints are dealt with in an efficient and professional manner. Ausure has a dedicated Complaints Manager (Craig Barnden) who works in conjunction with Ausure complaints committee to assist clients to resolve disputes.[/vc_column_text][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row css=”.vc_custom_1475570053412{padding-right: 15px !important;background-image: url(https://insure247.com.au//wp-content/uploads/2015/09/service-description-list-3265.jpg?id=19739) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/2″][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”What is a Complaint or a Dispute?” font_container=”tag:h2|text_align:left|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text]A complaint is an expression of dissatisfaction with a product or service provided by a licensee where the complainant expects the licensee to take action to correct the situation and to prevent it from happening again.

If the complainant is not satisfied with the licensee’s action in response to the complaint, it may then become a dispute. Disputes that are not resolved need to be referred to an external dispute resolution scheme.

 

Internal Dispute Resolution (IDR)

External Dispute Resolution (EDR)

 

How do I submit my complaint?

All complaints should be submitted in writing to Ausure’s Complaints Manager Mr Craig Barnden at the following address;

Ausure Complaints Manager
PO Box 10709
Brisbane Adelaide Street Qld 4000

Alternatively, please email your Complaint and attached documentation to our email address:  compliance@ausure.com.au

 

What information needs to be in the complaint?

The complaint notification should document in detail the following:

If you have any supporting information or documents you should include a copy of these in your submission.

 

What will Ausure do with my complaint?

When the Complaints Manager is notified of a Complaint they will take the following actions;

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